Station Details for Whitehaven

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Category A Station
  • Scooter Friendly Station

  - Whitehaven is accessible as the station is flat, However platforms are very low and the stepping distance between platform and train may be difficult for some older and less mobile customers.

  Rail replacement bus stop is on Bransty Row, approx 300m from station.

  To find our more about travelling around this station, please see the 360 map click here

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:45-17:45
  • Saturday 05:45-18:45
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Located on the left hand side when accessing the station via the main entrance route. see National Rail Enquiries website for office hours.

  • Passenger Assistance Meeting Point

    Seating with black and yellow signage available in ticket office. Please check in with station team. Operational within staffed hours.

  • Platform

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, east entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  08002006060

Station General information

• Station operator: Northern
• Ticket office:
  • Monday to Friday 06:15-18:30
  • Saturday 06:15-17:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 1
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
• Staff assistance:
  • Available
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement services pick up and drop off in the station car park.

    What3words - meals.social.prove

    
    Whitehaven
  • Bus.

    Busline 0871 200 2233

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 6 spaces. Stands.

  Platform 1

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:30
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available