Station Details for Whitehaven

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  
  • Category A Station
  • Scooter Friendly Station

  - Whitehaven is accessible as the station is flat, However platforms are very low and the stepping distance between platform and train may be difficult for some older and less mobile customers.

  Rail replacement bus stop is on Bransty Row, approx 300m from station.

  To find our more about travelling around this station, please see the 360 map click here

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    Located on the left hand side when accessing the station via the main entrance route. see National Rail Enquiries website for office hours.

  • Passenger Assistance Meeting Point

    .

    Seating with black and yellow signage available in ticket office. Please check in with station team. Operational within staffed hours.

  • Platform

    .

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, east entrance. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Northern
• Ticket office:
  • Monday to Friday 06:15-18:30
  • Saturday 06:15-17:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 1
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement buses will pick up and drop off in the station car park.

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  • Bus.

    Busline 0871 200 2233

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:30
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available