Station Details for Witham

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Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms, from both entrances, via lifts.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the customer information office on relevant platform.

• Helpline: Yes
• Help Points:

  Help points can be found at the following location(s):

  • Inside the station entrance from Albert Road, located next to the ticket office
  • Inside the station entrance from the station car park, located next to the lifts
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Assistance is provided by station staff for all advertised train services. Booking is recommended but not required.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • By using one of the two Help Points at this station
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Customer Information Office

    .

    Meeting point is the customer information office on relevant platform, station staffed full time.

• Staff Help:

  Assistance is provided by station staff for all advertised train services. Booking is recommended but not required.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • By using one of the two Help Points at this station
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, north entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-22:00
  • Saturday 06:15-21:00
  • Sunday 06:45-21:00
• Ticket machines:
  • Ticket buying and collection, south entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, ticket hall. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, ticket hall
  • Toilet, Platform 3 & 4
  • Unisex accessible toilet, Platform 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stops on Albert Road. When this station is being used as a rail-to-bus hub for pre-planned engineering works, buses will pick up and drop off in the main station car park.

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Witham station

• Refreshments:

  LocoEspresso coffee shop

  Free water refill point located on Platform 3 (for trains towards Colchester and Ipswich)

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:405
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1&2 - Status: In service - Lift is currently available
• Lift 2 Platform 3&4 - Status: In service - Lift is currently available
• Lift 3 Car Park - Status: In service - Lift is currently available