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This is a category B3 station. Step free access to platform 1 for services to Paddock Wood from the car park. There is no step free access to Platform 2. Step access only via footbridge to platform 2 for services towards Strood. Unstaffed station.
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team. To request assistance through the help point (assistance point), please use the assistance button. We have a Mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
0345 322 7021
Unstaffed station
Information to plan your onward journey is available in a printable format here