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Step-free category B3 Station- Steps to both platforms. Also step-free access via pedestrian level crossing - available with assistance only via end of platform ramp 1:10 gradient, when station is staffed. Please call SWR Assisted Travel on 0800 5282100 for further information on accessing the station step-free.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning and evening peaks, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help points are available on all platforms
The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Drop-off/pick-up
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
This is a combined drop-off and pick-up point
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
Please contact our Customer Service Centre on 0345 6000 650
Station Car Park off Newton Road
Information to plan your onward journey is available in a printable format here
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Cafe
Car park
Parking is chargeable for all vehicles except registered Blue Badge holders.