Station Details for Canada Water

Station Alerts

• The lifts are out of order between platform 3 and the station entrance / exit at Canada Water station.

Station Accessible information

• Step-free category:

   Access to all platforms is available by lifts. There is level access between the platforms and trains. Please note that the last set of doors on London Overground trains will not open due to a short platform.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

    This is a combined drop-off and pick-up point

    There is uncovered seating/waiting

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  TfL Customer Services  Tel 0343 222 1234

Station General information

• Station operator: London Underground
• Ticket office:
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Canada Water Bus Station

  • Underground.

    Interchange between London Overground East London Line service and London Underground Jubilee Line trains between Stratford and Stanmore.

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop, curry takeaway, cake stand.

• Shops:

  Newsagent in bus station

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available